Frequently asked questionsQuestions, answered.

Brief Lux, our project concierge, on the contact page or email us. A strategist replies within one business day, then we have a 30-minute discovery call about your goals and constraints. After that you receive a clear proposal with scope, timeline and investment.

Most projects kick off within one to two weeks of agreeing scope. Sprints can often begin sooner.

Both. We partner with founders building new products and with established companies modernising how they operate.

We’re based in Malaysia and work with clients in Malaysia and abroad, including the United Kingdom. Most collaboration happens online, so distance is rarely an issue.

It depends on what you need — a focused website and a custom AI platform are very different projects. After the discovery call we quote a price for the agreed scope, in Malaysian ringgit (RM), before any work begins.

Most projects are quoted as a fixed price for an agreed scope, so you know the investment up front. Ongoing work — such as marketing, content, support or continuous development — can run on a monthly plan.

Payments are split into milestones set out in your proposal, usually with a deposit to begin. Prices are in RM unless we agree otherwise.

A focused website or landing page usually takes weeks; a custom platform, SaaS product or AI system takes longer. Your proposal includes a timeline with clear milestones, and we ship working software in short, visible cycles.

As much or as little as you like, with a few key moments: the discovery call, design approvals and regular demos. You’ll have one point of contact and honest, weekly progress updates.

Absolutely. We regularly embed alongside in-house teams and integrate with existing CRMs, ERPs and commerce platforms.

Yes. We start with a short audit of what you have — design, code, speed and search — then recommend whether to improve it or rebuild.

Least-privilege access, data minimisation, audit logs and human approval for sensitive actions. We can deploy on your cloud and align with your requirements.

No. We design AI and automation to take on repetitive work — answering routine questions, processing documents, moving data between systems — so your people can focus on the work that needs them. Anything irreversible keeps a human in the loop.

We only use your data to deliver your project, in line with Malaysia’s Personal Data Protection Act 2010. We’re happy to sign a non-disclosure agreement before you share anything sensitive. Read our Privacy Policy.

Yes. Everything we create for you — code, designs, content and documentation — is yours on final payment.

Yes. We can stay on after launch with support, maintenance and continuous improvement, agreed as part of your proposal — so your website or product keeps getting better, not older.

No. AI runs through what we do, but we’re a full digital team: software development, websites and e-commerce, digital marketing, creative and UI/UX design, and technology consulting. See all services.

Yes. Our studio team handles brand creative, content creation, social media and digital marketing. It’s human-led and AI-assisted: we use AI to move faster, but people craft every message.